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Servicio de atención al cliente

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Billetes
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Condiciones Generales
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Declaración de privacidad Tix.es

Tix.es Privacy Policy


PDF download: http://media.tix.es/Privacy-Tix.es-EN.pdf

At Tix.es we realise that gaining and retaining your trust is one of the most important things we do as a company. Protection of your privacy is a responsibility we take very seriously. We formulated this privacy policy to inform you of the way in which Tix.es collects, processes and protects personal data which you provide to us via our websites and e-mail. We can assure you that, unless you give us your consent to deviate from this, Tix.es will only collect your personal data and use it as described in this privacy policy.

Who we are
Whether you are looking for a flight ticket, a hotel or car hire, Tix.es makes sure that you book what is suitable for you quickly and simply! It is obviously very important what price you pay for a flight ticket, a hire car or hotel, but just merely the lowest possible price is not the most important thing. Because you obviously want something that suits you. Tix.es is an intermediary and this means that we mediate between you and the ultimate service providers. By means of this site we advise and inform you and reservations are made. We provide these services on your instructions. Tix.es then forms an agreement between you and the service provider you have chosen. For instance Tix.es can make reservations for individual flight tickets, car hire, hotel rooms and it can take out insurance for you. Tix.es itself is not a party to the ultimate agreement.

The general details of Tix.es (being the data controller of the data processing) are: Tix B.V. Address: Ceresstraat 15 A2, 4811 CA Breda, the Netherlands Telephone: 0900-8801 Ch. of Comm.: 50031600
 

What information do we collect?
When you visit Tix.es our webserver automatically collects your IP address, browser type, operating system, device type, MAC address. If you want to buy our products or services, you have to provide personal information, for instance your name, address, e-mail address, telephone number and other information which identifies you so that we can process your orders and provide you with customer service. If you don’t want to provide personal information when you purchase one of our products or services, we cannot confirm your purchase and we cannot complete your booking. When you register with Tix.es, we ask you for basic information such as your name and e-mail address, and details of the other travellers, if any. In order to be able to send to you information messages which are relevant to you (if you opt for receiving these) we retain all search actions and bookings on our website. For instance if you regularly visit Paris and London, we could send you special messages with deals and popular products for those destinations. When you subscribe to one of our marketing e-mail messages, such as newsletters and destination information, you have to provide your name and your e-mail address. In some cases we can also ask for personal demographic details such as the country where you live, gender, age, travel habits, etc. We also use cookies (as described below) to collect information about the performance and usefulness of our websites.
 

Cookies, and how we use them
‘Cookies’ are small pieces of information which are saved by your web browser on the hard disk of your computer in order to retain your surfing history. At Tix.es we make limited use of cookies in order to save your preferences, to record session data, to collect information about how you visit our websites and to adjust our web pages to your needs. In most of the web browsers you can switch off cookies, but this will not enable you to use our websites fully. More information about the cookies used by Tix.es can be found in our Cookie Statement, which you can find here http://media.Tix.es/Cookie-Tix.es-EN.pdf

In order to tailor the content of the website and marketing e-mail messages of Tix.es, the information you provide will be analysed. On the basis of this analysis automated content will be selected for the website and for the marketing e-mail message. In addition the analysed information will be used for building profiles to tailor even better the content of our website and marketing e-mail messages to your interests. Because your name is not included in this analysis we expect that analysing your details for these purposes will have no further consequences for you, other than an improved user experience when visiting our website and receiving our marketing e-mail messages.
 

How we use your personal data
We use your personal data in the following ways:
• To provide you with information you have asked for about our products.
• To send you marketing e-mail messages, text messages and information which you have specifically subscribed to.
• To process your bookings.
• To confirm your purchases.
• To make sure that you are invoiced correctly.
• To measure and follow demographic details about our customers.
• To tailor the content of our website more specifically to your interests.
• To be able to inform you about the possibility of claiming compensation from an external party if you have experienced a delayed, cancelled, changed or overbooked flight. Tix.es will ask in advance for your consent to process your data, unless Tix.es has a justified interest in processing your data. If you have given your consent for the processing, you will be entitled to withdraw it at any time by sending a message to that effect to our privacy officer at privacy@Tix.es. After having received your message Tix.es will discontinue the processing based on your consent. However, any processing that took place before you withdrew your consent remains lawful processing on the basis of a valid consent at the time of processing. So Tix.es is not obliged to undo any previous processing.

Some of the personal data we collect is shared with our business partners (for instance airline companies), which are directly involved in completing the purchases you made through us. We will only pass on your name and your local contact details, if we have them at our disposal, to our service providers (for instance the name of the hotel for picking up and dropping off, your local telephone number, etc.). We do not pass on any other personal information to our service providers. If you make use of the possibility to claim compensation as a result of a delayed or a cancelled flight for instance, we will provide your personal data required for the easy handling of your claim by the third party, after your explicit consent to this party. If you pass on your personal data directly to a service provider, we recommend that you read the privacy policy of the service provider. We also share your personal data with third party service providers who provide marketing and data reporting services on our instructions. We currently have commitments with various online partners who assist us in managing and optimising our internet business and communications with our customers. We use the services of a marketing company which assists us in measuring the effectiveness of our advertisements on our own website and the websites of third parties, and how visitors use our website. To this end we use web beacons and cookies which have been implemented on this website by our marketing company. The information we collect shows us which pages are most appealing to our visitors, which of our products our clients are most interested in and what type of offers our clients prefer to see. Although our marketing company keeps the information originating from our website up to date on our behalf, we determine how these data can or cannot be used.

It may be that the partner to whom we pass on your details as described above, is based abroad. Tix.es warrants that an adequacy decision has been issued by the European Commission for the country where the partner is based or – if this is not the case – Tix.es has taken appropriate and/or suitable guarantees such as stipulating the Standard Contractual Clauses.

Finally, we assure you that we won’t pass on your personal data to any third parties who are not involved in completing the purchases you have made through us unless you give your consent to this end or Tix.es is obliged to disclose the data on the basis of applicable legislation or regulations, or on the basis of a request by or order of a competent authority.
 

E-mail messages which you can expect from Tix.es
If you opt to receive e-mail messages from us, you will receive information which is in our opinion useful and interesting for you. For example:

• We keep you informed of the actions at Tix.es, news about destinations and products, programmes, etc. and other special promotions which we think you will consider valuable.
• We will keep you informed about your trip and any major changes to your travel (schedule).
• We keep you informed of major changes in the operation of the website.

As a subscriber to our marketing e-mail messages, at regular intervals you will receive e-mail updates from us about the products and destinations on offer in your local area, special offers, discount codes, new services of Tix.es and other matters worthy of mention. Apart from the e-mails to confirm your registration, e-mails containing your Gate1. at account information and e-mails directly relating to a booking made on our website, Tix.es will not send you any e-mails unless you opt to receive e-mails from us. Please take into account that e-mails relating to your registration and transactions with Tix.es also include e-mails with a request to write a review about your booking and experience of the service provision of our company, administrative messages and surveys with regard to your Tix.es account or your transactions through Tix.es. If you no longer want to receive e-mail messages from Tix.es, there are various ways to unsubscribe.

• You can unsubscribe at any time by clicking on the link at the bottom of every marketing e-mail message which   we send and by following the instructions.
• When you register as a member of Tix.es, you can adjust your settings on “mijn.Tix.es”.
• You can send an e-mail to privacy@Tix.es.
 

Our security and storage measures Tix.es ensures that the integrity and protection of your personal data is maintained. We use industry-standard encryption protocols when we transfer your personal data. Before you send your personal data to us via the internet, we first make sure that a ‘protected session’ is created by means of Secure Socket Layer (SSL). Your personal data are stored in secure operating environments which are not accessible to the general public. Our physical facilities are provided with security measures to protect your personal data against loss, misuse or change by our employees or third parties. However, no single data transfer via the internet is 100% guaranteed safe and therefore we cannot give you absolute certainty that the information you provide us with is always safe. Tix.es trusts that you notify us when you notice something unusual that might indicate a violation of your data protection. We will then investigate whether the violation of the data protection relates to the data transfer from or to Tix.es and will let you know what steps can be or have been taken to remedy the problem. Further action, such as reporting the incidents to the police or the appropriate bodies can also be required. Your personal data which are collected and processed by Tix.es, will not be retained any longer than is necessary for the purpose for which the data are being processed. After this period the personal data will be removed or made anonymous.
 

Your rights with regard to your personal data
You can exercise the following rights with regard to the personal data which Tix.es collects and/or processes from you:

• Right to inspection: you can ask Tix.es whether it processes data from you. If that is the case you can    inspect  your personal data.
• Right to rectification: if your information is inaccurate, you can ask Tix.es to correct the information. This   also includes the right to have incomplete information supplemented, taking into account the purpose of the  processing.
• Right to deletion: you can request Tix.es to delete data about you, for instance if the information is  processed  unlawfully or if you withdrew your consent.
• Right to data processing restriction: you request Tix.es to restrict the processing of your data if (i) the    information is incorrect, (ii) the information is wrongful, (iii) it is necessary for you that we retain your data after   the retention period for the benefit of a claim of you, or (iv) you objected to the processing and the balancing of   interests is being verified.
• Right to objection: you are entitled to object to the processing for reasons associated with your specific situati  on and you can object to the processing of your personal data for sending personal marketing focussed on you.
• Right to data transferability: you can request Tix.es to provide you or a third party with an electronic file of   your personal data, if this is technically possible.

Tix.es will respond as soon as possible to your request, but in any event within one month. If it is allowed under applicable law, Tix.es can postpone the response period by two additional months if that is necessary due to the complexity or the number of requests. Tix.es will inform you of the postponement and the reason for it. If Tix.es rejects your request, it will give the reasons for the rejection in its message to you.
 

Amendments to our privacy policy
By adding new products our company will continue to develop and therefore this privacy policy will be reviewed and adjusted from time to time. Tix.es reserves the right to amend its privacy policy and to publish the amendments on its website. We will only use your personal data in accordance with the privacy policy that applied at the time your personal data was collected.
 

Contacting
For some services of Tix.es you can view and adjust your registration and personal data online. If you want to correct or adjust other personal data or if you have questions about the privacy policy of Tix.es, please send an e-mail to our privacy officer via privacy@Tix.es.

 

 

Boletín Declaración de privacidad
Declaración de cookies Tix.es

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¿QUÉ HACE A TIX DIFERENTE?

 

¿LAS MEJORES OFERTAS ANTES QUE LOS DEMÁS?

  • Elegir su propio asiento*
  • Ver cómo de verde es su vuelo
  • Vista del espacio para piernas disponible
  • Recibe alertas de descuentos
  • Comparar calidad y puntualidad de las compañías
  • Hacer y comparar esquemas de viaje
  • Guardar sus preferencias en una cuenta

 

* concerniente a la preferencia de asiento, esta no se puede garantizar

${long}
${name}
Haga clic para obtener los precios actuales
desde ${p}
de ${depN}
a ${desN}
Salida ${depD}, Ida y vuelta ${retD}
desde ${p}
de ${depN}
a ${desN}
Salida ${depD}
${content}

un momento por favor..

Procesamos su solicitud
La EtiquetaVerde le da la posibilidad de elegir por un vuelo con más conciencia por el medio ambiente. Cuanto más roja sea la hoja, más perjudicial es el vuelo para el medio ambiente. Vuelos con la hoja verde son los menos perjudiciales para el medio ambiente. Para determinar esto se tiene en cuenta tanto la distancia que usted vuela en total como la cantidad de escalas intermedias (perjudiciales para el medio ambiente). Se trata de un cálculo genérico, en el que aún no se toma en cuenta el tipo de avión.
La EtiquetaVerde le da la posibilidad de elegir por un vuelo con más conciencia por el medio ambiente. Cuanto más roja sea la hoja, más perjudicial es el vuelo para el medio ambiente. Vuelos con la hoja verde son los menos perjudiciales para el medio ambiente. Para determinar esto se tiene en cuenta tanto la distancia que vuela en total como la cantidad de escalas perjudiciales para el medio ambiente). Se trata de un cálculo genérico en el que no se ha tenido en cuenta el tipo de avión.
La EtiquetaVerde le da la posibilidad de elegir por un vuelo con más conciencia por el medio ambiente. Cuanto más roja sea la hoja, más perjudicial es el vuelo para el medio ambiente. Vuelos con la hoja verde son los menos perjudiciales para el medio ambiente. Para determinar esto se tiene en cuenta tanto la distancia que usted vuela en total como la cantidad de escalas intermedias (perjudiciales para el medio ambiente). Se trata de un cálculo genérico, en el que aún no se toma en cuenta el tipo de avión.
La EtiquetaVerde le da la posibilidad de elegir por un vuelo con más conciencia por el medio ambiente. Cuanto más roja sea la hoja, más perjudicial es el vuelo para el medio ambiente. Vuelos con la hoja verde son los menos perjudiciales para el medio ambiente. Para determinar esto se tiene en cuenta tanto la distancia que usted vuela en total como la cantidad de escalas intermedias (perjudiciales para el medio ambiente). Se trata de un cálculo genérico, en el que aún no se toma en cuenta el tipo de avión.
El SeatPitch indica la distancia en centímetros entre un punto de un asiento y el mismo punto del asiento de delante o de detrás. Las compañías aéreas utilizan diferentes distancias entre asientos. Puede filtrar en la barra de la izquierda las diferentes distancias entre asientos. Muy útil si busca para el vuelo el mejor precio con la distancia entre asientos más grande. Tratamos de reflejar los datos en lo concerniente a las distancias entre asientos con la mayor exactitud posible, pero no somos responsables por los posibles fallos en la información.
En base a una investigación independiente de 800 partes diferentes a nivel de producto y servicio, todas las compañías aéreas están clasificadas según un sistema de estrellas. Cuantas más estrellas tenga una aerolínea, tanto mejor será el producto y el servicio. En estos momentos hay 9 aerolíneas de cinco estrellas, a saber: Qatar Airways, Singapore Airlines, Cathay Pacific Airways, Asiana Airlines, Hainan Airlines, ANA All Nippon Airways, Garuda Indonesia, EVA Air y Etihad Airways.
El On Time Performance refleja el porcentaje de los vuelos que han llegado a la hora. En los últimos tres meses, de este vuelo ha llegado a la hora un {otp}.
${discount}
${totalPrice}
${prices_pp}
${greenLabel}
${airlineRanking}
${seatPitch}
${ontimePerformance}
${segments}
detalles price_with_hotel
reservar
${avlStatus}
Las tarifas excluyen entre 25 euros de gastos administrativos por reserva
Respeto al medio ambiente:
Distancia entre asientos: ${seatPitch} cm
Puntualidad: ${onTime}
calidad: 
${stars}
${departureDate}
${departureTime}
${departureName}
${arrivalTime}
${destinationName} ${arrivalDate}
(${duration})
${overstops}
ahora ${new_p} p.p. en lugar de ${old_p} (${discount} ${discountTitle})
${cabinClass}
${departureDate} ${departureTime} ${departureMap} ${departureName} ${arrivalTime} ${destinationMap} ${destinationName} (${arrivalDate}) (${duration}) ${flightNo} ${airlineChange}
${departureDate} ${departureTime} ${departureMap} ${departureName} ${arrivalTime} ${destinationMap} ${destinationName} (${arrivalDate}) (${duration}) ${flightNo} ${airlineChange}

No se han encontrado vuelos para su búsqueda.

Savings Calender ${departure} a ${destination}, desde ${bestPrice}

mejor precio
${matrix}
En el calendario arriba mencionado verá inmediatamente qué día está disponible el vuelo más barato. Los precios mencionados son aproximativos y pueden diferir de los precios actuales. Los precios son con tasas incluidas, excluyendo suplementos y honorarios.
${arrowTop}
${c12} ${c13} ${c14} ${c15} ${c16} ${c17} ${c18}
${c21} ${c22} ${c23} ${c24} ${c25} ${c26} ${c27} ${c28}
${c31} ${c32} ${c33} ${c34} ${c35} ${c36} ${c37} ${c38}
${c41} ${c42} ${c43} ${c44} ${c45} ${c46} ${c47} ${c48}
${c51} ${c52} ${c53} ${c54} ${c55} ${c56} ${c57} ${c58}
${c61} ${c62} ${c63} ${c64} ${c65} ${c66} ${c67} ${c68}
${c71} ${c72} ${c73} ${c74} ${c75} ${c76} ${c77} ${c78}
${c81} ${c82} ${c83} ${c84} ${c85} ${c86} ${c87} ${c88}
${arrowBottom}
${c}
${t}
${d}
${p}
(${d})

${title}

${intro}
${seatmap}
Hacer una reserva de asiento no es siempre posible. Si es posible, esta solicitud siempre será una preferencia y no es posible garantizar estos asientos de forma definitiva. Los asientos sólo se pueden reservar 3 meses antes de la fecha de salida.
  Se recupera el mapa de asientos
${details}
${label}
${seatmap}
${legend}
disponible no disponible su asiento
disponible no disponible
Seleccionar el número de asientos. ${amount}
Atención, el vuelo que ha seleccionado no entra dentro de los resultados de búsqueda que ha indicado por medio de los filtros.
Vuelva a ajustar los filtros a la izquierda o Haga clic aquí para volver a colocar los filtros en los valores de inicio estándar. Naturalmente, también puede seleccionar otro vuelo para ver si éste sí encaja entre sus preferidos.
Atención, el coche de alquiler que selecciona no entra dentro de los resultados preferidos que ha indicado por medio de los filtros.
Vuelva a ajustar los filtros a la izquierda o Haga clic aquí para volver a colocar los filtros en los valores estándar de inicio. Naturalmente puede seleccionar otro coche de alquiler para ver si éste sí encaja entre sus preferidos.
${label}
cambie
Tix.es le ha encontrado una tarifa de ${price} ${airports}.
Muestre también tarifas de aeropuertos alternativos.

${title} ${icon}

${price}
${row0}
${row1}
${row2}
${row3}
seleccionar

${title} ${icon}

${price}
${row0}
${row1}
${row2}
${row3}
seleccionar
${advert}
${row1}
${row2}

${departure} a ${destination}

${dates}
compara
${cells}
${allAirlinesColumn}
${otherAirlinesColumns}
${alternativeChoice}
${alternativeLine}
${priceRemark}

${name}

${bestPrice}
${airlineName}
${cells}
¿No le importa cuando volar? LOWEST FARE FINDER
${pageNumber}
${pageNumber}

Resumen

${line1}
${line2}

Paso ${step} de 5: ${title}

${text}
${bookSteps}
tarifas
detalles
control
pagar
confirmacion
tarifas
detalles
control
pagar
confirmacion
${header}

${title} ${totalPrice}

${priceTable}
${n} ${v}

nuevo cálculo del precio

En base a las opciones escogidas por usted , a continuación encuentra el nuevo cálculo del precio
billete(s)
número
Precio del billete
Tasas y recargos
Subtotal
${items}
Total
 
 
 
${t5}
${c1}
${c2}
${c3}
${c4}
${c5}

controlar los detalles

Clase: ${cabinClass}

datos de los pasajeros

Campos señalados con un * son obligatorios de rellenar.

campos personalizados

Controle los datos y seleccione la forma de pago
volver

${title} ${details}

${description}
${options}
${title} ${details}
${description}
${options}
${checkbox} ${details} ${discount}
${description}
${sign} ${price}
${title}
más detalles
${title} Opciones adicionales? cerrar
tipo de pasaporte ${passport_required}
número de pasaporte ${passport_required}
lugar de expedición del pasaporte ${passport_required}
país de expedición del pasaporte ${passport_required}
fecha de caducidad del pasaporte ${passport_required}
fecha de expedición del pasaporte ${passport_required}
número de pasaporte ${passport_required}
Número de frequent flyer
preferencia de comidas
Frequent flyer de la compañía aérea
Preferencia de asiento

datos de contacto

sexo *
nombre *
apellidos *
Nacimiento *
teléfono móvil *
Telefono de día
Correo electrónico *
calle *
número de la casa *
código postal *
población *
país *
Código de descuento:
 

datos de factura

sexo * nombre * apellidos * Nacimiento * Equipaje
su contraseña Repita contraseña

¿CÓMO QUIERES PAGAR?

Seleccione a continuación la forma de pago que desea. Su pago tiene lugar en un entorno web seguro.
Su reserva está definitivamente confirmada cuando el pago está realizado y usted ha recibido el número de su reserva. Es importante que después de realizar el pago no cierre la ventana, sino que espere hasta que aparezca en la pantalla su número de reserva.
Después de haber completado la reserva, se le descontará el importe total de la reserva.
Img-secure-tix McAfee SECURE-sites bieden bescherming tegen identiteitsdiefstal, creditcardfraude, spyware, spam, virussen en online oplichting Img-global-sign Img-ogone

Condiciones generales

condiciones generales
${rentalCompanyConditions}
paga
Reserve ahora por este precio
volver

${title}

${desc}

${title}

${desc}

${title}

${desc}

${title}

${desc}

${title}

${desc}

Tarjeta de crédito

${desc}
/
¿Qué es esto?

DATOS DE CONTACTO

 
sexo ${gender_name}
nombre ${firstname}
apellidos ${lastname}
Nacimiento ${date_of_birth}
teléfono móvil ${tel_mobile}
Telefono de día ${tel_land_line}
Correo electrónico ${email}
calle ${street}
número de la casa ${house_number}
código postal ${zip_code}
población ${city}
país ${country_name}

datos de factura

No, gracias
SI, añada esto a mi reserva
Número de frequent flyer
Frequent flyer de la compañía aérea
Número de frequent flyer
${ff_number}
Frequent flyer de la compañía aérea
${ff_airline}
${title}
${text}

${title}
${text}

Lowest Fare Finder
LOWEST FARE FINDER
mostrar diagrama
El precio más bajo por un viaje desde
Características del coche
Número de asientos
Capacidad de equipaje
Transmisión (manual/automático)
Coche directamente disponible
Coche con disponibilidad limitada
4x4 Tracción en las 4 ruedas
Sistema de navegación
Aire condicionado
Características del coche
Número de asientos
Capacidad de equipaje
Transmisión (manual/automático)
Coche directamente disponible
Coche con disponibilidad limitada
4x4 Tracción en las 4 ruedas
Sistema de navegación
Aire condicionado
${discount}
${totalPrice} 
seleccionar
${description}
${equipment}
${remarks}
${promos}
${name}
ahora ${new_p} en lugar de ${old_p} (${discount} ${discountTitle})

Resumen

${line1}
${line2}
ALQUILER DE COCHES
Subtotal
${items}
Total
${total}
${title}
${price}

Recoger y entregar

recoger
Número de vuelo compañía aérea Número
entregar ¿quiere entregar el coche en otro lugar?
Nombre de entrega
Dirección
población
teléfono
Domicilio
${address}
Horario de apertura
lun mar mié jue vie sáb dom
desde ${mo_o} ${tu_o} ${we_o} ${th_o} ${fr_o} ${sa_o} ${su_o}
hasta ${mo_c} ${tu_c} ${we_c} ${th_c} ${fr_c} ${sa_c} ${su_c}
${name}
${office}
${hours}
${remarks}
${address_icon}
${name}

Controle los detalles de su reserva cambie

${title}

Opciones extra en la empresa de alquiler

destino: ${destination}
fecha de recogida ${pickup_date} fecha de entrega ${dropoff_date}
${carView}
${car_description}
${car_equipment}
${price}
Al día Precio total
${per_day} ${total_price}

${title}

${options}

${title_left}

${options_left}

${title_right}

${options_right}
${checkbox}
${description}
${price}
${title}

Conductor

Campos señalados con un * son obligatorios de rellenar.

campos personalizados

Controle su reserva y elija una forma de pago
volver
sexo *
nombre * (como aparece en el pasaporte)
apellidos * (como aparece en el pasaporte)
Nacimiento *
tarjeta de conductor frecuente
conductor frecuente en empresa de alquiler
tarjeta de conductor frecuente
${fd_card}
conductor frecuente en empresa de alquiler
${fd_rental_company}
desde ${totalPrice}
${name} ${ranking}
${city}
${description}
Descripción
fotos
mapa
facilidades
${recommendations}
${rooms} ${price}
reservar
${type} ${meal}

Resumen

${line1}
${line2}
Hotel
Subtotal
${items}
Total
${total}
${title}
${price}

Controle los detalles de su reserva cambie

destino: ${destination}, ${region}
check-in ${checkInDate} check-out ${checkOutDate}
${hotelView}
lugar
${location}
Hotel
${hotel}
check-in
${checkin}
check-out
${checkout}
${type}
Título*
nombre* apellidos*
Nacimiento*

habitación ${nr} - ${name}


Campos con un * son obligatorios

${guests}
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